Scalable.
Compliant.
Safe.
LiliaTrust is a forward-thinking startup redefining how digital platforms build and sustain confidence in the online world, through an innovative concept: Trust as a Service.
Empowering trust.
Enabling growth.
In today's digital economy, trust is no longer optional: it is the foundation of every interaction, transaction and customer relationship. Digital trust represents the confidence users place in platforms to ensure security, transparency and reliability in every exchange. LiliaTrust transforms this challenge into a scalable and measurable solution.
Our approach to TaaS introduces a structured, tailored and quantifiable framework that embeds trust into every layer of the customer journey. Rather than treating trust as an abstract value, LiliaTrust operationalizes it into clear processes, measurable KPIs and continuous improvement cycles, ensuring consistent and reliable outcomes.
Trust, designed into every layer.
Trust embedded in every interaction
We design and implement trust-driven workflows that secure and enhance every digital exchange, between users, platforms or businesses.
Tailored & measurable methodology
Customized to each client's ecosystem, translating trust into data-driven metrics, performance indicators and actionable insights.
End-to-end trust lifecycle
From risk assessment and policy design to authentication, moderation, audit, risk management and continuous optimization.
Trust as a competitive advantage
Transparency, compliance and reliability that increase user retention, improve brand reputation and drive long-term growth.
Human judgment.
AI precision.
Four services that secure marketplaces and digital platforms end to end, aligned with the Digital Services Act and GDPR.
Human Trust Verification Service
Our Human Verification Operations team verifies accounts, users, sellers, products, buyer reports and reviews, blending human judgment with AI tools. Every decision is recorded in a structured format linked to an internal reference ID for complete traceability — filtering out fake listings and scams for safer e-commerce and OTT environments.
Data Intelligence Feed
We turn verified outcomes into labeled datasets that significantly enhance AI model training, creating a continuous feedback loop between human verification and AI that reduces false positives, improves accuracy and lowers operational costs while staying compliant with global standards.
Trust & Safety Enhancement
User retention and authentic content. Through advanced verification and continuous monitoring we detect and eliminate fraudulent actors, safeguard user interactions and protect the integrity of user-generated content, with scalable moderation aligned with the DSA and GDPR.
CX Management
TaaS integrated into your CX operations through an end-to-end model:
- Dedicated, pre-trained teams aligned with your policies
- Tailored SOPs designed for your workflows
- Proactive moderation and user support
Beyond operations.
Independent Audit & Quality Assurance
A neutral third-party auditor between vendors and in-house teams, building mutual trust, reducing operational gaps and ensuring accountability.
- Unbiased quality assurance assessments
- Transparent performance evaluations
- Actionable insights to align stakeholders
Tailored Training & SaaS Consulting
Custom programs that embed Trust & Safety into your operations and technology stack — designed, implemented and sustained.
- Training for moderators, QA teams and management
- Integrating trust mechanisms into SaaS platforms
- Enabling internal teams to scale trust operations
Powered by expertise.
Building trust is at the core of our collaboration.
As part of our partnership onboarding, we prioritize transparency to better understand and meet your expectations.
60 Rue François 1er
75008 Paris, France
Boulevard Palestine
La Nouvelle Lahraouyine
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